I don't do much ranting on this forum but I am quite upset right now. I got a phone call from Dr. Rand's office manager this morning and she started out by saying, "I should have called you last week, but I have to cancel your appointment for tomorrow because Dr. Rand is on vacation this week and part of the month of September." And I said,"I wish you had called me last week." And she said,"Well, I had some family problems last week." This was supposed to be my 9 month checkup. She said she could reschedule me for 9:00 AM on a day in the middle of September. I told her that for me to get into Boston by 9:00 AM (a 25 mile drive) would take me at least 2 hours during rush hour traffic, and I couldn't do that to myself. The next available appointment that she had was October 16th at noon time, 7 weeks from now. Maybe I am just being old fashioned with a different work ethic, but is this any way to run an office? I know that Dr. Rand is a very busy man and he deserves to have a vacation, but I really don't think his office manager is doing her job. She did the same thing to me last year when Dr. Rand went on vacation. My surgery also got postponed a week when Dr. Rand went to a seminar on the day my surgery was scheduled and when I asked him about it, he said there was a communications error. This same office manager screwed up getting a prescription faxed to my pharmacy in a timely manner after I called her three times about the prescription and was told the Dr. hadn't signed it yet. Come to find out, the Dr. had signed it and it was sitting on her desk waiting to be faxed to the Pharmacy. Hello! Another thing that irks me is when I call the office, she never identifies herself. I always have to ask , "is this _____? Also, I originally had to fax my MRI report three weeks in a row because she said she shredded it each Friday because the Dr. didn't have time to look at it that week. When I finally got in to Boston to see Dr. Rand the first time, they lost my original x-rays and when I let _____ know they were missing, they were not to be found anywhere. Do you suppose they got shredded also?
I guess my question is this, should I bring this up with the Dr. when I finally see him or should I just let it slide? First impressions are important and if I hadn't gotten a glowing recomendation about Dr. Rand, I probably would have gone somewhere else for my surgery and maybe not had such a good outcome.
I'm glad I got that off my chest! Thanks for any advice or any other tales of woe.
Sally
I guess my question is this, should I bring this up with the Dr. when I finally see him or should I just let it slide? First impressions are important and if I hadn't gotten a glowing recomendation about Dr. Rand, I probably would have gone somewhere else for my surgery and maybe not had such a good outcome.
I'm glad I got that off my chest! Thanks for any advice or any other tales of woe.
Sally
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