I've known Dr. Boachie for years. He has been nothing but kind and gracious around me. His policies are what they are, so that he can donate a large amount of his time (and his income) to help the people of under serviced areas such as Ghana.
Working in a clinic has given me some insight into the workings. New patient coordinators are bombarded with a huge number of phone calls and emails every day. To get to the people who are best served by a surgical clinic, I assume that a number of shortcuts are taken to weed out those who aren't appropriate. (For example, in our clinic, patients with back pain, who have not been diagnosed and/or referred by a physician, are generally turned away.) In Dr. Boachie's case, since he does not accept insurance reimbursement, it makes sense to let callers know immediately, that they have that policy. In other words, there is no sense in spending a lot of time qualifying patients, if they're not able or willing to comply with the clinic policies.
I am not trying to defend these people or their policies, but am offering a possible explanation of why it happens. It would be wonderful if all the doctors, nurses, coordinators, and assistants were able to take all the time each patient needs, but the reality is that, the better the surgeon, the higher the demand for their time, and the time of their support staff.
--Linda
Working in a clinic has given me some insight into the workings. New patient coordinators are bombarded with a huge number of phone calls and emails every day. To get to the people who are best served by a surgical clinic, I assume that a number of shortcuts are taken to weed out those who aren't appropriate. (For example, in our clinic, patients with back pain, who have not been diagnosed and/or referred by a physician, are generally turned away.) In Dr. Boachie's case, since he does not accept insurance reimbursement, it makes sense to let callers know immediately, that they have that policy. In other words, there is no sense in spending a lot of time qualifying patients, if they're not able or willing to comply with the clinic policies.
I am not trying to defend these people or their policies, but am offering a possible explanation of why it happens. It would be wonderful if all the doctors, nurses, coordinators, and assistants were able to take all the time each patient needs, but the reality is that, the better the surgeon, the higher the demand for their time, and the time of their support staff.
--Linda
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